Services - IDK Dynamics

The implementation phase represents a key component in the success of your project. Integrating a new system is rarely an in-house skill, so it makes sense to hire an experienced implementation consultancy firm such as IDK Dynamics.

Our services aim to guarantee the success of your implementation through scrupulous planning and our thorough understanding of best practices. We will provide a detailed project plan, designing processes and systems based on your needs and resources. Then we'll manage the entire project, handling everything from start to finish.

As a consultancy firm we offer setup of the software parameters, the development of reports, data conversion, user training, a pilot test period, as well as Go-Live and post Go-Live support.

A large part of our success in the execution of our implementations is due to the importance we place on understanding your business needs and company culture. We guide you to achieve your objectives by using our experience and product knowledge of the solution that is being implemented.

An ERP program, like Dynamics GP, is powerful and can automate and streamline your organisation’s workflow only if used correctly.

IDK Dynamics consultants are qualified trainers who have Microsoft certifications as well as many years of experience. They have in-depth knowledge of Dynamics GP and develop customised training solutions based upon the specific needs of your users, therefore allowing users to quickly familiarise themselves with their new environment and to optimise their use of all aspect of the system.

We also provide ad-hoc training courses. The sessions can be held at your company, or over the Internet, please contact us today for assistance.

"We don't know how to use our system."
"We don't know if our system is configured correctly."
"We do not know how to run the month-end or year-end procedures in the system"
"We do not think we are using the software to its full potential."
"We need some refresher training."
"We are not sure how to reconcile control accounts."

We can audit your system to help you understand if you are utilising system features to their fullest potential or whether improvements are needed. This allows your company to leverage the efficiencies in all areas of your business which should have achieved during your original implementation. If required, we will help you re-implement your system, which typically has a focus upon training, system set-ups and process design to properly handle all of your unique daily business requirements.

For customers already running Microsoft Dynamics GP, we offer software-specific help desk support, on-site visits and a convenient online support service.

Our representative will instruct you how to log in and advise you of current rates, including connection fees. Special appointments also can be arranged.

Our online support service provides secure, remote screen-sharing help that allows us to help clients with:

Application/System Administration
Error resolution
Report writing
Configuration of additional Dynamics and/or ISV add-on product modules
User Training